General Terms and Conditions
- 12 hours notice is required for any session reschedules. You can reschedule it yourself using the link emailed after you schedule or send me an email.
- Sessions cancelled with less than 12 hours notice are charged at 50% of the fee (you can rebook it as a
30 minute session) - Sessions cancelled within three hours of the session or no-shows will be forfeited and no refunds
given . - All payments are final within the legal limits of the law.
- Any included content is copyright Rachel Marsden and
can not be shared, sold or distributed in any way unless otherwise noted. - Email support is available between coaching sessions for short answer questions or general feedback and encouragement. Expect a reply within 48 hours (Mon-Fri).
- Please submit any written homework no later than 24 hours prior to your next session.
Coaching Relationship and Agreement
- You understand that coaching is a Professional-Client relationship designed to facilitate and develop your professional and personal goals including carrying out a strategy to achieve those goals.
- You agree to commit and take responsibility for making the changes required, knowing this is the only way to get real results.
- Coaching is not a substitute for psychotherapy.
- Coaching is confidential within the legal limits of the law: any information you give to your coach will be respected and remain strictly confidential, excepting ethical obligations where yourself or others may be in physical danger.
- Please let Rachel know if she can share that you are working together for the purposes of promoting your work, networking you with other professionals or job opportunities. No personal information discussed during sessions will be disclosed without permission.
- Please contact Rachel Marsden if you ever have any concerns so that they may be resolved through open dialogue.
How to make the most of your coaching sessions
- Come prepared with your agenda for what you’d like to discuss or set an intention for each session.
- Take notes and/or request to have your session recorded.
- Give open feedback about what resonates or what doesn’t fit for you, this allows for deeper coaching conversations. Coaches are perfectly imperfect as well.
- Allocate time after each session to reflect and to begin to implement what was discussed.
- Schedule time in your calendar to do your coaching related work.
- Do your best to ensure you will not be disturbed by other people, pets, phone calls or notifications during your session.
- Put your phone on silent.
- If you ‘fail’ to live up to a commitment you made in a session, consider it as a learning experience to be tweaked (helpful thinking), rather than an embarrassing failure (unhelpful thinking). Come along again and we’ll tweak your strategies further for your future success. Sometimes these things take time, let’s enjoy the journey.
- Sometimes goals and priorities change, particularly as you make new discoveries about yourself, hold them lightly.
- Focus on progress, not perfection.
- Remember to Enjoy the Process!
Disclaimer: Coaching is not a substitute for therapy, medical services or the diagnosis or treatment of mental illness. I am not a financial or legal advisor and all information is provided for general purposes only. Please consult the relevant professional for in-depth medical/financial/legal information appropriate to your circumstances and exercise discretion in how you use all information provided.